Privacy Policy
Privacy Policy – O&J Toronto
Version 0.1 – Last updated: 18-12-2025
At Olivia & James Toronto, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website or make a purchase. By using our website or services, you consent to the practices described in this policy.
1. Responsibility for Personal Information
Olivia & James Toronto is responsible for the collection and processing of personal information in connection with the use of this website and the services offered through it.
2. Information We Collect and Why
We collect only personal information that is reasonably necessary to operate our business, fulfill orders, communicate with customers, and improve our services.
This may include, but is not limited to:
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Name
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Billing and shipping address
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Email address
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Telephone number
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Payment-related information (processed securely by third-party payment providers)
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Order history and customer communications
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IP address, device information, and browser data collected through cookies or similar technologies
Personal information is collected when you place an order, contact customer service, subscribe to communications, or interact with our website.
3. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality, analyze performance, and improve user experience. Some cookies are essential for the operation of the website, while others are used for analytics or marketing purposes.
Where required, consent for non-essential cookies is requested through a cookie notice. You may manage or disable cookies through your browser settings or available cookie controls on the website. Limiting cookies may affect website functionality.
4. Legal Basis and Retention of Data
Personal information is processed when necessary to fulfill a contract, comply with legal obligations, operate our business, or with your consent where required. We retain personal information only for as long as reasonably necessary for these purposes, including compliance with legal, accounting, or regulatory requirements.
5. Sharing and International Processing of Data
We may share personal information with third parties strictly to the extent necessary to operate our business, including:
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Payment service providers
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Shipping, fulfillment, and logistics partners
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Website hosting, e-commerce platforms, and email service providers
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Legal or regulatory authorities where required by law
As part of our international fulfillment and operational structure, personal information may be processed or stored by service providers located outside Canada. In such cases, we take reasonable steps to ensure that personal information is handled in a manner consistent with applicable data protection laws and appropriate safeguards.
We do not sell personal information to third parties.
6. Marketing and Communications
We may send service-related or transactional communications without additional consent where such communications are necessary to process orders, provide customer support, or manage your account.
Marketing communications, including newsletters, are sent only where you have provided consent, where required by law. You may unsubscribe from marketing communications at any time using the link provided in the message or by contacting us directly.
7. Your Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate or incomplete information
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Request deletion of personal information where legally permitted
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Object to or request restriction of certain processing activities
Requests can be submitted by contacting us using the details provided below. We may require verification of identity before fulfilling a request.
8. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. This includes the use of encryption, secure systems, and access controls. No system is completely secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs. The most current version will always apply and will be made available on our website.
10. Contact Information
For questions about this Privacy Policy or our data practices, or to submit a request related to personal information, please contact:
Olivia & James Toronto
Email: info@oliviajamestoronto.com
If you believe your personal information has been handled improperly, you may have the right to contact a relevant data protection authority in your jurisdiction.