Shipping Policy
Shipping Policy - O&J Toronto
Last updated: 18 December 2025
At Olivia & James Toronto, we understand that you look forward to receiving your new purchase. We take great care in processing and shipping every order with efficiency and attention, so you can enjoy our products safely and as quickly as possible. Our shipping policy is built around reliability, transparency, and customer satisfaction. Below you will find detailed information on how we handle your order from processing to delivery.
Order Processing
Fast order processing:
Each order is typically processed and prepared for shipment within 12 to 48 hours after being placed. During this time, our team carefully prepares your order by selecting the ordered items, performing quality checks, and securely packaging everything for shipment.
This efficient processing allows us to ensure a smooth delivery process and contributes to a positive shopping experience. During periods of high demand or holidays, processing times may be slightly longer. However, we always strive to dispatch orders as quickly as possible.
You will receive an email confirmation once your order has been processed and is ready to be shipped.
Shipping & Delivery Costs
Standard shipping rates:
We aim to keep shipping costs clear and straightforward. Shipping fees are calculated and displayed at checkout based on your order value and delivery destination. Any applicable shipping costs will always be shown clearly before payment is completed.
In certain cases, promotional or free shipping offers may apply. When available, such offers will be clearly communicated on the website or at checkout.
Our approach to shipping is simple: we want your shopping experience to be smooth, transparent, and free from unnecessary obstacles. Regardless of where you are located within North America, your order is handled with care as part of our commitment to quality service.
Delivery Time
Estimated delivery time:
The average delivery time is 7Β to 12 business days from the moment your order is shipped until it arrives at your address. As we work with international fulfillment and logistics partners, delivery times may vary depending on your location and local processing procedures.
The estimated delivery timeframe is clearly displayed at checkout so you know what to expect before completing your order. We make every effort to ensure that each order reaches you as quickly as possible.
In some cases, delivery may take longer due to unforeseen circumstances such as logistical delays, carrier issues, or public holidays. If this occurs, we will keep you informed via email. We appreciate your patience and understanding and actively monitor shipments to ensure timely delivery whenever possible.
Quality Control Before Shipment
Thorough inspection for reliability:
To maintain our quality standards, each item undergoes a careful quality inspection before shipment. Our quality control team checks every product for manufacturing defects, damage, or irregularities before it leaves the fulfillment facility.
Only products that meet all quality requirements are approved for shipment. Thanks to this inspection process, Olivia & James Toronto ensures that every product you receive meets consistent quality standards. This process is essential to meeting customer expectations and forms part of our commitment to reliability and customer satisfaction.
You can therefore expect your order to arrive in proper condition. In the unlikely event that an item does not pass inspection, we will arrange an appropriate solution before shipment to ensure your experience remains smooth and satisfactory.
Sustainable Shipping
Responsible and environmentally conscious delivery:
Sustainability is an important consideration within our shipping operations and is integrated into our logistics processes wherever possible. We aim to reduce the environmental impact of online shopping by making responsible choices throughout our fulfillment process.
Smart shipment consolidation:
Where possible, orders may be combined to reduce the number of individual shipments. By shipping multiple items together, we reduce unnecessary transport movements and minimize packaging waste. Consolidated shipments also help ensure efficient delivery without unnecessary delays.
Environmentally conscious packaging:
We strive to use packaging materials responsibly. Where feasible, recycled or biodegradable materials are used, and excess packaging is minimized to reduce waste while maintaining product protection.
Excess empty space in packaging increases transport volume and environmental impact. For this reason, items are packed as compactly as possible using appropriately sized packaging materials to reduce waste and environmental footprint without compromising product safety.
Reduced emissions:
We work with logistics partners that apply efficient transportation methods and route optimization where available. Environmental impact is considered when planning shipments, and logistics processes are continuously evaluated to improve efficiency.
Sustainable shipping is an ongoing process. We continue to evaluate and improve our logistics approach to balance environmental responsibility with reliable delivery and product protection.
Direct Shipping From International Suppliers
Collaboration with international partners:
Olivia & James Toronto ships products directly from carefully selected international suppliers. These suppliers are located outside North America and are chosen based on quality standards and production reliability.
Shipping directly from international suppliers allows us to offer a broader and more specialized product selection. Because items are shipped internationally, delivery times may be slightly longer compared to local shipments. However, this approach reduces intermediaries and allows products to move directly from the source to the customer.
Direct fulfillment from the supplier ensures efficiency and consistent product quality. We actively monitor the shipping process and maintain communication with our suppliers to ensure smooth handling and reliable delivery.
International Regulations and Local Processing
For cross-border deliveries handled through our international logistics partners, additional procedures or requirements imposed by local authorities may apply. These requirements vary depending on the destination and shipment and are governed by applicable local laws and regulations.
While Olivia & James Toronto ensures that shipments are prepared and dispatched correctly and efficiently, national requirements related to import processing, customs clearance, or local handling fall outside our direct control. Customers are therefore advised to take this into consideration when placing an order.
Duties, Taxes, and Import Charges
International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by local authorities. These charges are not included in the product price or shipping costs and are the sole responsibility of the customer. Olivia & James Toronto has no control over these charges and cannot predict their amount. Failure to pay applicable import charges may result in delays, refusal of delivery, or return of the shipment, for which we are not responsible.
Track & Trace β Follow Your Order Step by Step
Transparency in delivery:
Once your order has been dispatched, you will receive a shipping confirmation by email. You can then track your shipment using your order number and email address through our online tracking system.
Tracking information allows you to stay informed about the status of your shipment, view its current location, and see estimated delivery updates. This transparency provides peace of mind and reflects our commitment to reliable service, from the moment your package leaves the fulfillment facility until it reaches your address.
Order Cancellation
Orders may only be cancelled within 24 hours of being placed.
Once an order has entered processing, sourcing, quality control, or has been prepared for shipment, cancellation is no longer possible. This includes situations where the product has already been allocated to a supplier or is in transit to one of our fulfillment partners.
This policy allows us to maintain efficient processing times, ensure product availability, and uphold consistent quality standards.
If an order can no longer be cancelled, customers may still exercise their right to return the item after delivery, in accordance with the conditions outlined in this Return & Refund Policy.
Customer Service and Questions
Always here to help:
If you have questions about your shipment, special requests, or encounter anything unexpected, our customer service team is available to assist you. You can contact us at any time via email at info@oliviajamestoronto.com.Β We aim to respond as quickly as possible, typically within 24 hours.
Whether you need help with tracking, delivery timeframes, or general product inquiries, our dedicated support team is ready to assist. Your satisfaction and peace of mind are important to us, and every inquiry is handled with care and attention.
Our Commitment
A worry-free shopping experience:
Olivia & James Toronto strives to provide a smooth and reliable shopping experience from start to finish. Our shipping policy, including efficient order processing, fair delivery practices, quality control, sustainable logistics choices, and proactive communication, is designed to build and maintain trust.
We understand that a purchase represents more than a transaction. It reflects confidence in our brand and services. For that reason, we approach every step of the process with attention to detail and customer satisfaction.
We are committed to delivering consistent, dependable service with every order. Thank you for choosing Olivia & James Toronto. We appreciate your trust and will continue to do our best to provide a secure and enjoyable shopping experience. You can shop with confidence knowing that quality, reliability, and customer care remain our highest priorities.