Terms & Conditions
Terms & Conditions - O&J Toronto
Last updated: 18-12-2025
These Terms & Conditions apply to all purchases made through the website of Olivia & James Toronto. By placing an order on our website, you agree to be bound by the terms outlined below.
1. Applicability
These Terms & Conditions apply to all orders, purchases, and agreements concluded through our website. By placing an order, you confirm that you have read and accepted these Terms & Conditions.
2. Product Information
We make every effort to describe and present our products as accurately as possible. However, minor variations, typographical errors, or inaccuracies may occur. Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payment
Orders are processed only after full payment has been successfully received. Available payment methods may vary depending on location and are displayed at checkout. Customers are responsible for ensuring that the selected payment method is valid and authorized.
4. Processing and Delivery
Orders are typically processed within 1β3 business days.
Estimated delivery times generally range between 3β7 business days, depending on destination and carrier conditions.
Orders are fulfilled through our international supply and logistics partners. Delivery times are estimates and may vary due to factors beyond our control, including customs procedures, carrier delays, or local handling.
5. Returns and Cancellations
All returns, refunds, and cancellations are governed by our separate Return & Refund Policy, which forms an integral part of these Terms & Conditions.
6. Liability
Olivia & James Toronto is not responsible for loss or damage during shipping once tracking information confirms delivery to the address provided by the customer. Customers are responsible for ensuring that their shipping details are accurate and complete at the time of ordering.
Customers are responsible for any applicable import duties, taxes, or customs charges. Additional details are provided in our Shipping Policy.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and design elements, is the property of Olivia & James Toronto and may not be used, reproduced, or distributed without prior written permission.
8. Complaints
Any complaints or inquiries must be submitted in writing via email to info@oliviajamestoronto.com.
We aim to respond to all inquiries within a reasonable timeframe, typically within five business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to commercial activities conducted in Canada, without regard to conflict-of-law principles.